At BK Sport Software, we are committed to delivering high-quality digital products and services. We understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds are granted.
1. Digital Products
Eligibility for Refunds:
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Standard Software Solutions: Refunds are available within 14 days of purchase, provided the software has not been downloaded, installed, or activated. Once accessed, these products are ineligible for refunds due to their digital nature.
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Downloaded or Activated Products: Unfortunately, we cannot offer refunds for products that have been downloaded or activated, as digital products are inherently non-returnable.
2. Custom Software Development Services
Project Initiation:
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A non-refundable deposit of [X]% of the total project cost is required to commence work on custom software projects. This deposit covers initial consultation, planning, and resource allocation.
Refund Eligibility:
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Before Development Begins: If a project is canceled before the development phase starts, a refund of any amount paid beyond the non-refundable deposit will be issued.
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After Development Commences: Once development has begun, refunds will be assessed based on the work completed. Charges will be applied for the work rendered up to the cancellation point, and any remaining balance from payments made will be refunded.
3. Services
Consulting and Support Services:
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Fees for consulting, training, or support services are non-refundable once the service has been delivered.
4. General Conditions
Requesting a Refund:
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To initiate a refund request, please contact our support team at [Your Support Email] within the eligible timeframe, providing your order details and the reason for the request.
Processing Time:
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Approved refunds will be processed within 14 business days to the original payment method. Please note that your financial institution may require additional time to reflect the transaction.
Exclusions:
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Refunds are not available for:
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Services that have already been completed.
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Digital products that have been downloaded or activated.
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Custom software development work already performed.
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5. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically.
For any questions or concerns regarding our refund policy, please contact us
